We hope you are happy with your purchase from Las Tapatias Western Wear. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit, or an exchange within 14 days of purchase. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 5 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at wwesterncaps@gmail.com to obtain a Return Authorization. After receiving authorization place the item(s) securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Las Tapatias Western Wear

Attn: Returns

8110 Wesley St, Suite 130

Greenville, TX 75402

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also request a prepaid shipping label. If you use the prepaid shipping label, shipping charges will be deducted from your return to cover shipping fees.

REFUNDS

If you are returning or exchanging an item because of an error on our part or because it is damaged or defective, we will issue a full refund and cover all delivery charges incurred in sending the item to you and pay your costs of returning it to us.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2-3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Original shipping and handling charges are non-refundable. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

lastapatiaswestern@gmail.com

(903) 413-2311

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.